AGA/EEI Customer Service Conference (Innovate UtilityCX) 2027
From
April 26, 2027
until
April 29, 2027
(Please double-check the dates and location on the organizer below before attending.)
Categories: Corporate Services
Innovate UtilityCX 2027 (formerly AGA/EEI Customer Service Conference / CS Week)
IUCX 2027 will be held April 26-29, 2027 at the Charlotte Convention Center in Charlotte, North Carolina.
The event traces its lineage to the AGA/EEI Customer Service Conference, later known as the CS Week Conference. It brings together 2,000+ utility customer experience professionals from 320+ utilities, with 145+ exhibitors, covering meter-to-cash optimization, digital engagement, billing, outage communication, and contact center operations.
The 2026 conference has concluded; the 2027 call for presentations is open.
Register for entry or booths
Please register at the organizer website of AGA/EEI Customer Service Conference (Innovate UtilityCX)
Venue Map and Hotels Around
Charlotte - Charlotte Convention Center, North Carolina, United States