Services Conclave
SSF's 11th Annual Global Business Services Conclave & Excellence Awards, Recognition and Felicitations
RISE: Business Services Maturity ModelMoving from Process Centre to Enterprise Centre. CONCLAVE PRESENTATIONS. CRITICAL TAKEAWAYS FROM THE CONCLAVE. PARTNERS & SPONSORS. Sri Sandeep Kumar Sultania. Ravi S Ramakrishnan. Gopal Venkataramanan (GV). Dr (h.c.) Kumar Visvanathan. Vikram Krishnamurthy. The Rise of NextGen Business Services Centres Moving Beyond ‘Collaboration & Capability’ to ‘Commitments & Competitive Edge’.
CEOs are increasingly concerned about the risks associated with complex businesses. These include economic, policy and environmental as well as business intricacies. They are increasingly dependent on services to ensure that they can deliver their business. These leaders must have a solid understanding of business and be an integral part of the whole.
Creating professionally run, independent speciality services centres has been a definite boon in providing total value delivery. The centres have realised their contribution towards the enterprise and have delivered superlative service to foster the corporate goals. It is increasingly common to find companies forging these service centres in some form and fashion within their corporate strategies.
The downside to creating such centres is that they can become distant from the main organisation and start to view themselves as just service providers. However, most centres understand how to create a deep sense of collaboration and break down silos while providing highly customized and innovative services for all levels of an organisation.
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Mumbai - CII Naoroji Godrej Centre of Excellence, Maharashtra, India Mumbai - CII Naoroji Godrej Centre of Excellence, Maharashtra, India
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