Contact Center Expo & Conference - Orlando

2022 Event Information

Event Information for 2022. ICMI Contact Center Expo - A Digital Experience Virtual. ICMI Contact Center Expo. Omni Orlando Resort at Championsgate You will be inspired by the diverse and knowledgeable speakers. You will be energized by the sessions, ICMI-led training, and case studies. Find Out More About Informa Tech. Follow ICMI Social.

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Two events are planned for 2022, aimed at the customer service and contact center community.

ICMI’s Contact Center Expo: a Digital Experience provides the content you require from the comfort of the desk.

The keynote speakers are experts and experienced. They will help you and your team to become more aware of organizational excellence, leadership that is unflappable, and healthy, productive cultures. The power of coming together will have a positive impact on your career, team and business. Our new agent track gives you the opportunity to offer free professional development to your team. In a collaborative environment, you'll refresh your skills, learn new techniques, and find creative takeaways.

Join us for the ICMI Contact Center Expo in Orlando, FL this October.

The keynote speakers are experts and experienced. They will help you and your team to become more aware of the three pillars that make up success: organizational excellence and leadership without compromise, as well as a healthy and productive culture. The power of coming together will be evident in the positive impact on your business, team and career.