I reserved a room at the hotel with their staff directly as I was going at a very busy time of the year and didn't want to have a problem. After numerous e-mails and a one day up-front deposit I managed to secure my room, or so I thought. When I arrived it turned out that they had over booked and were not able to give me a room. Hours of arguing finally got them to arrange a room for me at another hotel, but only for that one night and I had to pay it directly with Yihe. I also had to leave a deposit at the new hotel and check in again. I had just come from over 30 hours of travel so all of this was quite annoying