1. How do I reserve my hotel room?
Making an online reservation with CBS Travel is easy:
(1) You can go on our website(www.cantonfair.net) to choose the hotel and room type you need, and click on the "book now" buttle, and follow the instructions to complete and submit information.
(2) You can send all the detail about the booking by e-mail(book@cantonfair.net),such as :guest name , guest number,check in date and check out date, which hotel, room number, room type, the contaction of the guest. Or you can just send the requiry to us ,and we will recommend the hotel right for you.
(3) You can call us directly ,we will try our best to make a high grade service for you.(86 20 37653678)
(4) You can contact us by Msn messenger(book@cantonfair.biz) or Skype(cantonfairbiz) and also livehelp.We will apply customer service 24/7 one and a half mouth before canton fair. Making a reservation through CBS Travel requires payment with a credit card. Please read our Deposit and Cancellation policy before making payment.
2. Can I make a reservation directly through the hotel?
The special rates listed are only available through our service. If you would like to make a reservation directly with the hotel you will need to contact them directly.
3. What if the hotel that I selected is not available?
You will be notified via an e-mail (within 3 to 48 hours after placing your order) and you will not be charged.We will do our best to suggest to you an alternative hotel.
4. What is the latest time that I can make my reservation?
Even if we accept all bookings that are made on the check-in date, we can only garantee bookings made at least 2-working days (not including Sundays & Public holidays) before the check-in date (if the hotel has not already been fully booked). The earlier you book, the better chance you have to get a confirmed reservation. [top]
5. How far ahead can I book? Can I book say 12 months in advance?
You can book 12 months in advance, but please ensure you remember you have made the reservation and the price may a little floated during your reservation period. During the reservation process, you will be offered to receive a reminder for your convenience (a month, 15 or 7 days prior checkin).Note that your credit card will be charged when you receive your email confirmation. [top]
6. Can I specify my room preferences (preferred floor, non smoking room,...)?
If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they depend only on the hotel availability. [top]
7. How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information. [top]
8. What happens to my hotel booking if my flight is delayed?
Please inform directly the hotel as any additional or no charge will only depend on the hotel policy. [top]
9. When will the room available be confirmed?
After you submit a reservation, we will send it to the hotel and get back to you within 3 to 48 hours, except for special cases (holiday or festival periods, weekends, busy seasons or events). read more . [top]
10. How will I know when my reservation is confirmed?
We will contact you back to advise you the final status of your reservation by email and also fax if you required so.
Once the reservation is confirmed, you can check in with the exactly guest name. We strongly recommend the guest print the voucher included in the confirmation email, taking this authorized voucher when checking in at the hotel to avoid any misunderstanding. Please note that CBS Travel is not responsible for the lost of your voucher, you can contact us to send again. [top]
11. What is a CONFIRMATION VOUCHER?
Once the room is confirmed, we will send you, by email, a confirmation voucher detailing all the reservation and price conditions. We invite you to make printout of this voucher to be kept and presented at the time of your check-in. Your voucher will be accompanied by a booking confirmation number; make sure to have it in hand upon arrival. [top]
>12. What is your cancellation policy?
Click here to read our policy
13. When do I have to pay for my hotel reservation?
When we receive your credit card information, hotel or we block your credit card for the cost of the reservation. This is only to ensure that funds are available if your reservation is confirmed. Usually, you are not charged unless and until your reservation is confirmed. Some hotels may do one night payment each room before you arrival. [top]
14. Do you provide transfer from airport?
We do not provide transportation to / from airport while some hotels offer this service. However, taxi or limousine service at discount rates available at the airport.We offer free guide to help you taking a taxi at airport during the canton fair time, our guide will wait you at exit and take you to get transportation, the serving time is: 9am to 20pm.
We recommend you to use taxi service since it is the cheapest which is always available. read more [top]
15. Who else has access to the information I provide to CBS Travel?
CBS Travel does not sell, rent, or give away your personal information to anyone. We may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to
(a) comply with applicable law or with legal process served on CBS Travel;
(b) protect and defend the rights or property of CBS Travel, and
(c) act under exigent circumstances to protect the personal safety of users of CBS Travel, or the public. [top]
<16. How long does it take to get a confirmation?
17 to 48 hours except for special cases (during festival periods, weekends, high season, or special events...)
It may sometimes take only a few hours: we are trying our best to get back to you as soon as possible. [top]
17. How do I check on my request for a lodging?
You can view your reservation status following the link included in the mails you have received or by clicking here. [top]
18. How about the Credit Cards Refunds?
Please note that refunds will be made in the form of a credit to your card account.All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10-20 working days for the proceeds to arrive in your account.For more information of the refund, feel free to contact our Customer service [top]
19. Do children receive discounted rates?
The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are passed on to you.This can be verified on the hotel booking detail screen where the booking total is confirmed prior to payment being taken. [top]
20. How much is charged for children staying with their parents?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.
The general policy concerning room and breakfast charges for children traveling together with their parents or family is as follows.
Children more than 12 years of age: Any child this age is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast.
The child supplements will apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms.
Child supplements will not be available if the child age is not specified at the time of booking and we will charge for three adults in a triple room if this information is not supplied.Free cots for babies are only suitable for children under 2 years old. [top]
21. What about my credit card number?
When it comes to filling in the online reservation form, you might be worried about your credit card. All transaction related information will be passed on to the trusted financial institution, and we do NOT maintain in our server all or part of your financial information, including but not limited to, your credit card name, number and expiry date. [top]
22. What is CBS Travel doing to protect my privacy?
This site has security measures in place to protect from the loss, misuse, and alteration of information under our control.
Our servers use encrypted methods for those pages which contain personally identifiable data, including your credit card and address. We routinely and zealously monitor and upgrade our security systems to ensure that we use the best security technology available. [top]
23. Do I need to confirm my booking with the hotel directly?
No. The Confirmation Voucher printed from the confirmation mail is all you need. [top]
24. Who do I contact if I need help?
You can contact our Customer Service.We are available 24hrs a day, 7 days a week.
25. Where can I find information about Guangzhou?
Just check our Travel Information Section on Cantonfair.net. [top]
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